Wisconsin Public Service

In accordance with WPS's goal of providing the best energy strategies to its customers, Somerville has designed a new Customer Call Center for its operations. Servicing much of NE Wisconsin and the Upper Peninsula, the center handles a high volume of calls and account data, routing them to appropriate worker cells for efficient processing. The building's attractive masonry exterior is highly visible to nearby traffic, and features an impressive metal logo above its entrance to reinforce the WPS corporate brand.

  
 
 
         
Client Name     Wisconsin Public Service    
         
   
   
Building Type     Office Building (Call / Data Center)    
   
   
Location(s)     Green Bay, WI    
   
   
Date     2004    
   
   
Area Dimensions     64,000 SF    
   
   
Facility Highlights    
•  Supports existing equipment, new technologies and acoustic requirements for approx. 120 service representatives
•  Designed to address customer service issues including questions, billing concerns, installations, power outages, etc.
•  Houses advanced network systems to service employees
•  Partial basement houses mechanical and electrical equipment
•  High energy efficiency cuts costs up to 25%
   
         
2007 Somerville, Inc.